Warranty and return policy

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Thank you for shopping at Homerunpet. 

We want you to enjoy your new purchase. If, for any reason, You are not completely satisfied with a purchase , we invite you to review our policy on refunds and returns. Please also be aware of shipping limitations, returns, and warranty policy when ordering our product(s). 

The following terms are applicable for any products that you purchased with Us

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Shenzhen Qianhai Homerun Smart Technology Co Ltd., 582 Huangpu E Ave, Tianhe, Guangzhou, Guangdong, China. 
• Goods refer to the items offered for sale on the Service. 
• Orders mean a request by You to purchase Goods from Us. 
• Service refers to the Website. 
• Website refers to Homerunpet, accessible from www.homerunpet.com 
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Shipping Limitations

1. The product(s) ordered by you, the Customer, will be delivered to the address you provided at the time of your order. We will not ship to Post Office Boxes (P.O. Boxes), freight forwarders, warehouses, distribution centers, airports or hotels. 
2. We cannot ship to a different country than your billing address or the mailing address on your order - which is either your home address or business address. 
3. Only contiguous addresses are eligible for free shipping. Customers located in international supported countries for fulfillment and delivery such as US customers from Alaska, Hawaii, offshore territories and possessions should be aware of extra shipping charges. 
4. We are not responsible for delays caused by carriers that may also delay delivery times.

The following may result in delayed shipping or delivery:
- Incorrect shipping address; 
- Canceling items, combining orders or changing your shipping address; or
 - Carrier’s failure to deliver (e.g., blockage, civil commotions, riots, mobilization, strikes, lockouts, natural disaster outside human control - severe weather, plague or other epidemics, tornado, storm, hurricane - or any other cause beyond the seller's or carrier's control.) 
- Customs clearance procedures. 

Customers are responsible for all customs fees, duties, VAT, import taxes, special delivery fees administered by your government, and brokerage fees. These are not included in the cost of shipping or handling of your order, and we are unable to estimate those prices for you and are not able to pay those on your behalf.

Please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if you refuse the shipment because of unexpected import fees, the value of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as You used for the Order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the goods to be eligible for a return, please make sure that:
• The Goods were purchased in the last 30 days 
• The Goods are in the original packaging

The following goods cannot be returned:
• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. 
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
582 Huangpu E Ave, Tianhe, Guangzhou, Guangdong, China

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be emailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

1 Year Limited Warranty

What does this limited warranty cover? 

This Warranty is for the benefit of the original retail consumer purchaser only, cannot be assigned to any third party and shall not be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any party other than the original retail consumer purchaser. This Product will either be repaired or replaced (in whole or in part) with new or refurbished parts free of charge for 1 year from the original date of purchase; providing always that the following conditions are satisfied:
1. fitting and installation instructions have been followed correctly in accordance with the Operating Guide; 
2. this Product has been used only for the purpose for which it is intended and in accordance with the Operating Guide; 
3. this Product has not been misused or handled carelessly; 
4. this Product has been purchased by the user for domestic use and not used for hire purposes; 
5. repairs have not been attempted other than by our service staff or authorised dealers.

Exclusions and Limitations

To the extent enforceable under the applicable law, there are no express warranties other than those listed and described above, and no warranties whether express or implied, including, but not limited to, any implied warranties or merchantability or fitness for a particular purpose and warranties against hidden or latent defects, shall apply the express warranty period stated above, and no other express warranty or guarantee given by any person, firm or corporation with respect to this product shall be binding with the Goods.

Except as provided in this warranty and to the maximum extent permitted by law, Homerunpet is not responsible for loss or revenue or profits, failure to realize savings or other benefits, loss of opportunity, loss of goodwill, damage to, compromise or corruption of data, or any other special, incidental or consequential damages caused by the use, misuse or inability to use this product, or any other breach of any warranty or condition regardless of the legal theory on which the claim is based, even if Goods has been advised of the possibility of such damage. Nor shall recovery of any kind against Homerunpet be greater than the purchase price of the Product. Without limiting the preceding, the purchaser assumes all risk and liability for loss, damage or injury to the purchaser and the purchaser’s property and others and their property arising out of the use, misuse or inability to use products sold by Homerunpet not caused directly by the negligence of Homerunpet .

This limited warranty shall not extend to anyone other than the original purchaser of this product, is nontransferable and states the exclusive right of the purchaser to remedy.

What will we do to correct problems? 

Homerunpet will either repair the Product at no charge, using new or refurbished replacement parts. 
This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. 
During the Warranty Period, Homerunpet will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. 
We will cover the return shipping cost for authorized returns, but the purchaser may be responsible for the costs of shipping the product to our return center depending on the origin address. We will provide the nearest return center address near or within the region.
The country of origin of the Goods that is due for return has to be the delivery address of the original order. Otherwise, the customer has to pay the return shipping fee.
582 Huangpu E Ave, Tianhe, Guangzhou, Guangdong, China

How long does the coverage last? 

The Warranty Period for Physical Goods purchased from Homerunpet is 365 days from the date of purchase. A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement or repair, whichever is longer.